What to Expect After Your Order
You've placed your order — here's exactly what happens next, and when you'll hear from us along the way.
Your Order Timeline
Order Confirmed
You'll receive a confirmation email from Shopify with your order number and details. Keep this handy — it's your reference if you ever need to reach us.
Scan Verified
Our team locates and verifies your digital scan on file. If anything needs attention — like a missing scan or an arch mismatch — we'll reach out by email right away. Most orders clear this step the same day.
Sent to Lab
Your scan is routed to the certified lab that matches your orthodontist's specific retainer preferences. Every doctor has different specifications — we make sure yours are followed exactly.
Manufacturing
Your retainer is custom-manufactured using BPA-free materials at a certified, USA-based lab. This isn't a one-size-fits-all product — it's built from your exact digital scan to your doctor's exact specifications.
Shipped to Your Door
Your finished retainer ships directly to you with tracking. No office pickup, no scheduling around someone else's calendar. You'll receive a shipping confirmation email with your tracking number.
Emails You'll Receive
We keep you informed at every step. Here's what to look for in your inbox:
Your order number, items, and payment summary — sent immediately after checkout.
Confirmation that your scan has been located and your order is moving to the lab.
Your retainer is on its way — includes a tracking number so you can follow it to your door.
30-Day Fit Guarantee
Your retainer is manufactured to your doctor's exact specifications — but we know that fit matters, and sometimes adjustments are needed. If your retainer doesn't fit within 30 days of delivery, we'll remake it free of charge. No questions asked.
Here's what to do:
- Try it in. Give your retainer a careful try — it should fit snugly over your teeth without excessive pressure or gaps.
- Contact us within 30 days. Email or call our support team and let us know what's not right. No paperwork, no runaround.
- We remake it free. We'll manufacture a new retainer and ship it to you at no cost. Same quality, same specs, better fit.
Taking Care of Your Retainer
A little daily care goes a long way. Follow these simple habits to keep your retainer clean, comfortable, and effective.
Clean Daily
Rinse your retainer with lukewarm water and gently brush with a soft toothbrush. Avoid hot water — it can warp the material.
Store in Your Case
When your retainer isn't in your mouth, it should be in its case. Most lost or broken retainers happen when they're left on a napkin or loose in a bag.
Replace Annually
Retainers wear down over time. Plan to replace yours about once a year to maintain a proper fit and keep your teeth where they belong.
Questions? We're Here to Help
Check our FAQ or get in touch — we're happy to walk you through anything.